Customer Policies
Before you order
Ordering & Pre-orders+
- We operate primarily on a pre-order basis.
- Confirm your style, length & details first.
- Full payment is required before we place your order with the supplier.
- Orders are subject to supplier availability.
Payments+
- Full payment is required before ordering from our supplier.
- We only process orders once payment has cleared.
- Payments must be made via our official channels (no proof of payment alone).
- Prices are final once confirmed.
Delivery & Collection+
- Nationwide courier delivery is available (4–7 working days).
- Collection can be arranged by agreement.
- Delivery fees are paid separately.
- You'll receive tracking details once shipped.
- Please provide accurate delivery information.
Supplier Lead Times+
- Some hair is sourced locally, some from Asia.
- Lead times vary by supplier and product.
- International orders may take longer.
- Supplier and courier times are separate.
- We'll keep you updated every step of the way.
Cancellations, Returns & Refunds+
- Contact us as soon as possible.
- Cancellations after supplier orders may incur extra costs.
- If we can't fulfil your order, we'll offer a refund or alternative.
- Faulty or incorrect items will be resolved fairly.
- Change-of-mind requests are case by case.
Product Care+
- Check length, texture, lace type & density before ordering.
- Photos are a true representation, but slight colour/lighting variations may occur.
- Follow the care instructions to keep your hair looking its best.
Contact & Privacy+
- Reach us on Instagram, TikTok or WhatsApp.
- We aim to respond as quickly as possible.
- Your information is used only for your order, delivery and customer service.
- We handle your details responsibly and securely.
Please Note+
- By placing an order, you agree to these policies.
- Nothing here removes your rights under South African consumer law.
- We're here to make your experience beautiful, smooth and stress-free.